Legal information


Hotel VIALLET, 51 route de Saint Guérin- 73 270 ARECHES


1.1 Definitions

The hotelier: this term refers to the Viallet Hotel.
The customer: this term refers to the person who has made the reservation (tour operators, travel agencies, coach operators, any tourism professional or natural or legal persons making a group reservation as part of their associative or personal activity).
The stay: this term defines all the products and services provided by the hotelier for the benefit of the customer.
Additional services: this term refers to all the services not included in the stay.
The general terms and conditions of sale and the special terms and conditions form an integral part of the sales contract and whose global acceptance is obligatory before the conclusion of any sale.
The reservation request entails adherence to the present terms and conditions of sale and full and unreserved acceptance of their provisions.
The present conditions are those applicable at the date of printing, they replace the previous versions.

1.2 Scope of application

The present general terms and conditions of sale apply to sales operations concluded between tourism professionals (travel agencies, tour operators, coach operators, etc.) or individuals or legal entities making a group reservation and the VIALLET hotel, whose head office is located at 51 route de Saint Guérin – 73270 ARECHES, registered with the Chambery Trade and Companies Register under number 389 456 534.
In the case of a “group” reservation, the rate applies for a double room occupied by two or more people, per day and per person, excluding tourist taxes.
For any room occupied by a single person, a supplement will be added to the rate.
The rate of VAT retained is that in force on the date payment is due in full.
At the time of booking, the client’s agreement is subject to acceptance of these general terms and conditions of sale and the terms and conditions of sale of the reserved rate. No reservation is possible without this agreement.
The client acknowledges having read and accepted the present general terms and conditions of sale and the conditions of sale of the reserved tariff.
The present general conditions of sale cancel and replace the C.G.V. published previously; they are given for information only and may be modified.
These general terms and conditions of sale shall apply to all bookings made directly with the hotelier or via the internet via the VIALLET hotel website or mobile services.

1.3 Capacity

Any customer acknowledges having the capacity to contract, i.e. being of legal age and not being under guardianship or trusteeship, allowing him to commit himself under these terms and conditions.

1.4 Price display

Prices are indicated in Euros. VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
Additional services or (extra) expenses provided by the hotel owner during the stay and, if applicable, the tourist tax will be added to the price mentioned in the reservation.
The prices mentioned on the site are subject to change without notice and only the price indicated in the booking confirmation is contractual.

1.5 Terms of payment.

The establishment mainly accepts the following bank cards:

– Carte Bleue, Visa, Eurocard/Mastercard.
– Cheques
– Cash is only accepted for payments on the spot, within the limit of 1000€ euros, only at the hotel reception desk.

Guarantee: the hotel reserves the right to ask for a valid credit card number on the date of the beginning of the stay to guarantee any extras or any degradation/theft noted in the room on the client’s departure or for any lost or damaged room key.

1.6 Force majeure

Force majeure shall be understood to mean any event outside the parties that is both unforeseeable and insurmountable and that prevents either the client or the hotel-keeper from fulfilling all or part of the obligations provided for in the contract.
This is particularly the case in the event of strikes, insurrection, riots, prohibitions issued by government or public authorities.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party shall bear the costs arising therefrom.
In particular, clients shall bear solely any additional costs that may be incurred to enable the stay to continue, following the occurrence of a case of force majeure.

1.7 Claims

Any complaint during a guest’s stay must be reported immediately to the hotelier before the end of the stay. No complaint will be possible after departure.
Any dispute, claim or litigation relating to the terms and conditions of booking a stay or a hotel room are subject to French law.

1.8 – General rules relating to the hotel business

Rooms are available from 4 p.m. onwards.
On the day of departure they will be vacated by 10 am. For any later departure, an extra day will be charged.
Half board includes dinner and breakfast.
An unconsumed dinner can be compensated by a lunch by informing the hotelier in advance.
Unused meals cannot be deducted.

1.9 Liability

The photographs represented on the site are not contractual.
Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotel presented give as accurate an overview as possible of the accommodation services offered, variations may occur, due to changes in furniture or following renovation.
The customer shall not be entitled to any claims on this account.

1.10 Data processing and liberties

In application of the law L.78-17 of January 6, 1978, the customer is informed that the personal information communicated is subject to computerized processing, unless he expressly opposes it.
The information requested during the reservation process is essential for the proper processing of your request. This information is intended solely for the hotel owner concerned by the reservation request.
In accordance with the legislation in force, electronic contracts are electronically archived for a period of 10 years for any contract for an amount greater than 120 €.


2.1 – Preliminary offer

The prior offer mentioned in the law of 13 July 1992 is made up of the following information

data on the website, by e-mail as well as the present conditions of sale.

2.2 – Booking conditions

All reservations are considered firm and definitive only after confirmation of availability.
by e-mail to the hotel and receipt of a credit card number as a guarantee.
The hotelier reserves the right to pre-authorize the customer’s credit card.

Amount of the deposit :
Any reservation for a stay must be accompanied by an amount equal to the percentages indicated below:

*From reservation to 7 days before arrival: 30 % of the stay
*From 1 to 7 days: 100

There are two ways to pay the deposit:

– either by check payable to the hotel is sent directly to the hotel
– either by credit card

In this case, the reservation becomes firm and definitive only on receipt of the deposit by the hotel owner, within the time limit.
The payment of the balance of the stay will be made on the spot to the hotel owner.
It is requested that the client should plan to arrive at the hotel before 7pm and to inform the hotel in case of late arrival.

2.3 Conditions for interruption of stay

For any shortened reservation the stay will be charged according to the contract sent by e-mail to the customers.

2.4 Modification of a reservation

Any request to modify a reservation must be made to the hotel by telephone or e-mail. The change of reservation is only firm and definitive after receipt of the confirmation by the hotelier.
Requests for changes may, if necessary, lead to the application of the conditions of interruption and cancellation (see 2.4 and 2.6). The guest shall not be entitled to a refund or even compensation.
In the event of force majeure or due to exceptional circumstances, the hotelier reserves the right to accommodate guests in a nearby hotel of an equivalent category, without any change in rates.

2.5 Cancellation conditions

All cancellations must be made in writing, either by e-mail or by post before the date of arrival:

– From the reservation to 30 days before arrival : Deposits are not refundable but can be reused for a future stay, valid for a period of six months from the first order of the customer.
– Between 7 and 30 days before the arrival of the customers: 50% of the total amount of the stay.
– Less than 7 days before the date of arrival of the customers: 100 % of the total amount of the stay will be charged.
– In case of no-show and no cancellation, the total amount of the stay will be charged as compensation.
If the deposit has been paid by cheque, the balance of the invoice will be sent by registered mail to the clients having issued the cheque. If the deposit has been cashed by direct debit with the credit card number, the balance of the stay will be deducted from the same credit card number given at the time of booking.
Cancellations due to force majeure (road cut, cyclone, etc…) will only result in a postponement of the reservation valid for 3 months. No refund of the deposit will be possible.

2.6 Special rates and promotions/non-modifiable/non-refundable

For any stay linked to special rates, the following conditions replace the cancellation conditions provided for in article 2.5
In the case of a direct booking with the hotel, subject to the availability of the hotel, the booking will be confirmed by payment of the deposit by means of a valid credit card number.
The hotel reserves the right to pre-authorise.
Reservations related to special rates or promotions are neither modifiable nor refundable and are payable before the start of the stay.
Given the preferential rate, if a cancellation should occur, regardless of the date on which the reservation is cancelled, 100% of the total amount of the stay will be retained.

2.6.1 “Group” rates

Group rates are applicable from 8 persons or more for a stay of the same length, with identical services and subject to the same invoice.
The “group” rates apply for a double room occupied by two people.
For any person in a single room, a supplement will be charged.

2.6.2 Deposit

For any group reservation the deposit is :

* At the reservation : 30%.
* 60 days prior to arrival: 20 % extra charge
* 30 days before arrival: 20 % extra charge
* The balance (30%) 8 days before the arrival date of the group, i.e. 100% of the total amount including tax of the services which will have been reserved, if necessary at the latest on the day of departure of the group.